Contact Us
Should you have queries or need support throughout your shopping journey on yzaze, our support team is ready to offer professional and timely help.
When to Get In Touch
- Product Inquiries: Queries concerning product specifications, materials, dimensions or practical suitability.
- Order Support: Tracking parcels, checking shipping status, reporting issues such as successful payment without order confirmation.
- After‑Sales Service: Reporting damaged, incorrect or missing goods; submitting return or exchange requests.
- Feedback & Suggestions: Sharing thoughts on product assortment, website experience and service workflows.
Official Customer Service Email: service@yzaze.com
Our Response Standards
‑Emails received on working days between 9:00‑18:00 will get replies within 2 hours. ‑Messages sent outside business hours (weekends and public holidays) will be prioritized and answered by 09:30 on the next business day.
For Quicker Case Resolution
Put Inquiry Type + Order Number within your email subject line. Example: Order Support - #P2025XXXX
Follow‑up Instructions
If your concern remains unresolved 24 hours after your original email, send a follow‑up message. We will escalate your ticket to ensure proper attention.