Service policy
- Acceptance of Terms By visiting or using yzaze (“we”, “us”, “our”) via yzaze.com, you accept and agree to be bound by these Terms of Service.
- User Eligibility & Available Services You must be aged 18 or above to purchase merchandise on our platform. Our services cover order processing, delivery and after‑sales assistance. You are responsible for submitting correct account and delivery information.
- Your Account Protection You shall secure your account and take full accountability for all activities carried out under your account. Immediately notify service@yzaze.com upon detecting any unauthorized account usage.
- Order Regulations Your order is confirmed upon completed payment. Confirmation notifications will be issued within 72 hours. We reserve the right to cancel orders caused by stock shortages or system errors, with full refunds provided accordingly. Product details are subject to adjustments; please contact us for clarification before placing orders.
- User Code of Conduct You may apply for after‑sales service in accordance with our Refund Policy and opt out of marketing communications. You are prohibited from misusing the website, posting unlawful content or manipulating orders. Returned goods must stay in original, resalable condition.
- Platform Prerogatives We may revise these Terms; revisions take effect 7 days after being published on the site. We may suspend user accounts or cancel orders for rule violations. We strive to maintain website security, accurate product information and responsive customer service through service@yzaze.com.
- Intellectual Property & Liability Exclusion All website content belongs to yzaze. Unauthorised use is forbidden. We shall not be held liable for service disruptions brought by force‑majeure events or third‑party providers, nor for losses resulting from improper product operation.
- Applicable Law These Terms of Service and any supplementary agreements shall be governed and interpreted in accordance with the laws of the United Kingdom.