Refund policy

Thank you for shopping at yzaze.com. We supply premium kitchenware and household goods. If you are not fully satisfied with purchased items, we maintain clear and transparent return and refund procedures.

  1. Return Eligibility Criteria To be eligible for returns: ‑Return request must be made within 14 days from purchase date. ‑Items must remain in original status: unused, undamaged, unwashed; original labels, packaging, accessories and complimentary gifts must stay intact. ‑Valid purchase proof (order number or invoice) must be provided.

Non‑returnable goods: ‑Opened personal‑care articles (including certain kitchen utensils) for hygiene purposes. ‑Clearance products labelled “Final Sale” or “Non‑Refundable”.

  1. Return Steps ① Send an email to service@yzaze.com within the return time window. Include your order number, product name and return reason. ② Deliver goods to our designated address using trackable shipping. Adequately package items to avoid transit damage. Return shipping fees shall be borne by customers.
  2. Refund Execution Rules ‑We will inspect returned parcels upon receipt. Refunds will be processed immediately once return requirements are met. ‑Refunds will be credited back to your original payment channel. Actual fund arrival time depends on your bank or payment service provider’s processing cycle. ‑Refund amount equals the product purchase price. Original delivery charges and return postage are non‑refundable, except for incidents caused by our mistakes such as wrong‑item dispatch or product defects.
  3. Defective or Misdirected Shipments If you receive defective, transit‑damaged or incorrect goods, we cover all relevant costs. Reach service@yzaze.com within 48 hours after parcel receipt and provide photo or video evidence. We will offer prepaid return labels or arrange courier pickup at our expense. Based on your preference, we will resend correct goods or issue a full refund.
  4. Support Contact For policy enquiries or return‑related assistance, get in touch with our customer‑support team: Email: service@yzaze.com We aim to respond to all enquiries within 1‑2 business days.